FAQ
How long does it take to process my order?
Orders are processed within 1 to 2 business day and handed over to our shipping carrier, USPS. During peak seasons or periods of high order volume, processing may take a few extra days. If there is a significant delay, we will notify you by email or phone. For more details, visit our Shipping Policy.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please note that the tracking number will be activated within 24 hours. You can track your order easily here.
What should I do if my product is damaged?
If your parcel arrives damaged, please refuse the delivery (if possible) and contact us immediately. If you notice the damage after delivery, email us within 24 hours at support@desparalife.com, including photos of both the damaged item and packaging.
Please provide the following information:
- Photos of the damaged product and packaging
- Your order number
- A brief description of the issue
If your product is damaged or defective, Despara life will cover the return shipping cost and send you a replacement at no additional charge.
What is your return policy?
If you're unsatisfied with your purchase, you have 14 days to initiate a return. Returned items must be in their original condition and include the purchase receipt. To begin a return, please refer to our Return and Refund policy.
How does the refund process work?
Once we receive and verify that your returned item meets our return guidelines, your refund will be processed within 10 business days. Please note that refunds may take a few additional business days to appear in your account. For more details, see our Return and Refund policy.